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Frequently Asked Questions
General Questions
What types of spectacles do you offer?
We offer a wide range of spectacles, including prescription glasses, reading glasses, computer glasses, blue-light blocking glasses, and stylish fashion frames for men, women, and unisex use.
How do I know which frame shape suits my face?
Our size and style guide can help you choose the perfect frame. As a general rule, round faces look good with rectangular frames, while angular faces suit round or oval frames.
Can I order spectacles with my prescription online?
Yes, you can upload your prescription during checkout or share it with us after placing your order. Our experts will craft your spectacles according to your exact requirements.
Do you provide blue-light blocking lenses?
Yes, we provide high-quality blue-light blocking lenses that reduce digital eye strain from mobile, computer, and TV screens while keeping your vision clear and comfortable.
What materials are your frames made of?
Our frames are made from durable and lightweight materials such as acetate, stainless steel, titanium, and TR90 plastic, ensuring long-lasting comfort and strength.
Shipping
Do you offer free shipping on spectacles orders?
Yes, we provide free standard shipping on all domestic orders above a certain amount. For smaller orders, a minimal delivery fee may apply.
How long will it take to receive my spectacles?
Standard shipping usually takes 5–7 business days. If you choose express shipping, you can expect delivery within 2–3 business days.
Do you ship internationally?
Yes, we ship to selected international locations. International shipping times and charges vary depending on the country.
Can I track my order after it has been shipped?
Absolutely. Once your spectacles are shipped, you’ll receive a tracking number via email or SMS to follow your order in real-time.
Returns & Exchanges
Can I return my spectacles if they don’t suit me?
Yes, you can return your spectacles within 7–14 days (based on our policy) if they are unused, undamaged, and in original packaging.
What is your exchange policy for spectacles?
If you’re not happy with your purchase, you can request an exchange for a different size, color, or style within the return period.
Do I need to pay for return shipping?
Return shipping charges may apply unless the return is due to a damaged or defective product received.
Can prescription lenses be returned or exchanged?
Since prescription lenses are custom-made, they are generally non-returnable. However, if there’s a mistake in the prescription from our side, we’ll remake them free of charge.
Contact Us
Have a question that isn't answered here?
Contact the Eyevera Customer Team at contact@eyevera.com.
